Returns
If, for any reason, Customer is dissatisfied with a purchase of non-custom, stock products from REDi (other than a product indicated as “non-returnable”), Customer may return the products within 30 days of Customer’s receipt with a 20% re-stocking fee. Customer is responsible for all shipping/freight charges. Customer must contact customer service at 1-800-767-8989 for an authorization number or complete the form on the back of the packing list and return the product to REDi within 30 days in order to receive a refund for such product.
Returned products must be received in a resalable condition (unless the products were initially defective) with proof of purchase from REDi. Customer will be responsible for shipping charges and a 20% re-stocking fee on returned orders and bear the risk of loss during shipment. Due to their nature, custom and made-to-order products shall not be accepted for return unless such products were initially defective.
If a product is damaged during delivery to Customer via a freight carrier, Customer must note the damage on the carrier’s delivery receipt and request an inspection report on the damaged shipment from the carrier to be forwarded to Customer within 10 business days. Then, Customer must forward the inspection report and original packing list to REDi, and REDi will file a claim on Customer’s behalf and replace the damaged product within a reasonable time. If a product is damaged during delivery to Customer via UPS or Parcel Post, Customer must note the extent of the damage on the back of the packing list. Once complete, Customer must forward the form to REDi and hold the damaged materials for disposition instructions from REDi.
Where Customer is purchasing products from REDi for personal, family or household use, the return policy set forth in this section does not apply. 2024
Warranties
REDi makes no warranty to Customer under these Terms and expressly disclaims any and all warranties, implied or express, including, without limitation, any warranty of merchantability, warranty of non-infringement of intellectual property rights of a third party, warranty of fitness for any particular purpose and any warranties arising from course of dealing or usage of trade. REDi shall provide to Customer the standard published warranties of the manufacturer of the products, as in effect on the date of delivery of such products, to the extent permitted by such warranties and applicable law. A manufacturer’s warranty may exceed thirty days and a valid warranty claim may allow REDi to accept a return beyond the standard 30-day period. Any description of products sold or provided by REDi, whether in writing or made orally by REDi or its employees or agents, and any samples, specifications, bulletins, catalogs, drawings, diagrams, or similar materials used in connection with REDi’s sales efforts or Customer’s orders, are for the sole purpose of identifying the products, and shall not be construed as an express warranty.
Any statements by REDi or its employees or agents, whether in writing or made orally, regarding application, use or suitability of the products shall not be construed as an express warranty.
REDi shall not be liable for any breach of warranty claims or for any damages arising out of the manufacturer’s failure to fulfill its warranty obligations to Customer.
Governing Law: These terms and conditions will be governed by and construed in accordance with the laws of the State of New York. Any action seeking legal or equitable relief arising out of or relating to this website shall be brought only in the courts of the State of New York.